Terms of Service

Company details

Our company name is Íslenskur Dúnn ehf (translated as Icelandic Down, LLC), registered in Iceland.

Our business address is:

Leikskólinn,
720 Borgarfjörður Eystri,
Iceland

Shipping

We have decided to offer free shipping for our products. After we receive an order, the goal is to ship it within 2-4 weeks. We will use international shipping companies to ship your order, usually DHL Express.

If you are ordering from Iceland, then we will ship the product ourselves or use the Icelandic postal service.

Here are more details about our shipping policy.

Taxes, import duties and other charges

We do not cover any location-specific charges such as taxes, import duties or other customs charges.You will be required to pay these fees when you receive the product from the shipping company and you will be responsible for all fees required to clear the product through customs.

If you have questions about these fees, please contact your local customs office.

If you are ordering from Iceland, then a 24% VAT tax will be added to the price of the product.

Warranty

If any product flaws become noticeable within two years year of purchase, then you can ship it back to us and we will either repair it or send you a replacement product for free.

Returns

If you need to return a product, it must be received by us within 60 days of the date of your purchase. You must bear the shipping costs of returning the product to us.

Refunds

If you are unhappy with your product, then you can ship it back to us for a refund of 70% within 60 days. You will need to pay for the shipping cost when you ship it back to us.

We are unable to provide a full refund because part of the material costs of the product are non-recoverable for us.

Here is our full return and refund policy.

Disputes

All legal disputes between you and Icelandic Down will fall under the jurisdiction of Iceland and all the relevant laws and regulations that are in place there.

More information

You are also encouraged to read our privacy policy.

If you have questions about our terms of service, please send an email to contact@icelandicdown.com.

This page was last updated on June 7th, 2019.