Terms
of Service

If you have a question don’t
hesitate to get in touch.

Our Terms

Company Details

Our company name is Íslenskur Dúnn ehf (translated as Icelandic Down, LLC), registered in Iceland.

Our business address is:

Shipping

We have decided to offer free shipping for our products. After we receive an order, the goal is to ship it within 2-4 weeks.

We will use international shipping companies to ship your order, such as UPS or FedEx. We aim to ship the product all the way to your doorstep.

If you are ordering from Iceland, then we will ship the product ourselves or use the Icelandic postal service.

Here are more details about our shipping policy.

Taxes, import duties and other charges

We will provide our shipping partners with all the documents required to clear the product through customs.

Import duties and taxes are included in the price you see during checkout. We also instruct the shipping company to charge us for any and all additional charges that may be added, so the price you see is the final price you pay.

Warranty

If any product flaws become noticeable within two years year of purchase, then you can ship it back to us and we will either repair it or send you a replacement product for free.

Returns

If any product flaws become noticeable within two years year of purchase, then you can ship it back to us and we will either repair it or send you a replacement product for free.

Refunds

If you are unhappy with your product, then you can ship it back to us for a refund of 70% within 60 days. You will need to pay for the shipping cost when you ship it back to us.

We are unable to provide a full refund because part of the material costs of the product are non-recoverable for us.

Here is our full return and refund policy.

Disputes

All legal disputes between you and Icelandic Down will fall under the jurisdiction of Iceland and all the relevant laws and regulations that are in place there.

More information

You are also encouraged to read our privacy policy.
If you have questions about our terms of service, please send an email to contact(at)icelandicdown.com.

This page was last updated on October 20th, 2019.

Contact Information

Interested in learning more about Eiderdown?

Feel free to reach out to Ragna to learn more about Eiderdown, our company, or how to order a duvet.

  • +354 892 3342

Concierge Customer Service

Throughout the purchasing experience, you'll be in direct contact with Ragna, our founder and CEO. She'll make sure everything goes smoothly.

100% Custom Made

Each of our products are made-to-order. From fill weight to dimensions, we can customise nearly anything you require for the perfect night's sleep.

Quality Certificate

All of our eiderdown duvets and comforters have quality certificates provided by the Icelandic government. You will receive a copy of the certificate with your order.