Returns and Refunds Policy
If you have a question don't hesitate to get in touch.
Return & Refund Policy
Returns
Returned products must be received by us within 60 days of the date of your purchase. You must bear the cost of shipping the product back to us.
Return address:
- Íslenskur dúnn ehf.,
Dúntún
720 Borgarfjordur eystri,
Iceland - +354 892 3342
- contact@icelandicdown.com
Refunds
If you are unhappy with your product, then you are eligible for a partial refund. We can refund 70% of the product price if we receive it in new or gently used condition.
Unfortunately, we can not offer full refunds because a large part of the cost of producing our products is not recoverable.
We must receive the product within 60 days of your purchase for you to be eligible for a partial refund.
Once we receive the product, we will refund your money via credit card or international wire transfer.
Warranty
We provide a free 10-year warranty on our products. If the product breaks due to a flaw, then you can send it back to us for free repair or a free replacement.